Cancellation Policy

Cancellations 

Should you wish to cancel an order you have 24 hours no questions asked. We will refund directly to your card minus a 3% transaction fee that Shopify does not refund to Malibu Home.

Made-to-Order Products
Malibu Home manufactures its bathtubs after an order is placed. Every bathtub is manufactured specifically for the customer's order based on the model, size, configuration, finish, and options selected at the time of purchase. Malibu Home does not maintain finished bathtub inventory for resale.

Once production has begun on a made-to-order product, the order is no longer eligible for cancellation or refund except as provided in this policy. We don’t pull a bathtub off a dusty shelf and send it. Every bathtub sold is made to order specifically to your order. IF you contact us 2 days after you place an order there is a very small chance your order still can be cancelled –  not likely, it just depends if the factory initiated the creation. Therefore, beyond our guaranteed 24 hour cancellation window the order is no longer eligible for cancellation or refund.  

To cancel an order:

• Send an email to info@malibuhomeinc.com including your name, order number, and reason for cancellation.
• If your cancellation is within 24 hours of initial order and is approved, you will receive an email confirming your cancellation request.
• Cancellations cannot be processed over the phone.
• Approved cancellations will receive full payment minus a 3% transaction fee. 

Because every bathtub is manufactured made to order specifically for each customer's order, once production has begun, the order is no longer eligible for cancellation or refund.