Shipping policy
Shipping Policy
Malibu Home proudly offers FREE standard shipping on most orders within the 48 contiguous United States.
At this time, we do not ship to:
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Alaska
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Hawaii
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Canada
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U.S. Territories
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APO/FPO/DPO addresses
If your delivery address is considered a remote location or requires special delivery accommodations resulting in additional freight charges, we will contact you before processing your order. You may then choose to accept the additional shipping charges or cancel your order prior to production.
Manufacturing & Lead Times
Every Malibu Home bathtub is made to order product manufactured specifically for your order.
Estimated manufacturing lead times are displayed on each product page before purchase. Lead times vary by product and represent the estimated time required to manufacture your bathtub. Delivery transit time is in addition to the manufacturing lead time.
Please note that all lead times are estimates and may vary due to production schedules, material availability, holidays, weather, or other circumstances beyond our control.
Shipping Process
Once your bathtub has completed production, it will be prepared for shipment and released to one of our freight partners.
When your order ships, you will receive an email containing your carrier information and tracking number.
The freight carrier will contact you directly to schedule a delivery appointment. It is the customer's responsibility to provide a valid daytime phone number and respond promptly to the carrier's scheduling attempts.
Failure to respond to the carrier may result in storage fees, redelivery charges, or return freight charges, all of which are the responsibility of the customer.
Delivery Appointments
All bathtubs ship via LTL freight and include:
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Liftgate service
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Scheduled delivery appointment
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Curbside delivery
The freight driver will unload your shipment at the curb or driveway.
Drivers cannot:
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Carry the bathtub into your home or garage.
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Move the bathtub onto your property.
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Assist with installation.
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Remove packaging materials.
For safety reasons, we recommend having at least two able-bodied adults available to receive and move the bathtub.
Vacation Holds & Delivery Delays
If you will be unavailable to accept delivery, please notify Malibu Home before placing your order or immediately after your order is placed.
Once your order has shipped, we cannot guarantee that the shipment can be delayed or rescheduled without additional charges.
If delivery is delayed because:
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You are unavailable.
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You are on vacation.
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You fail to respond to the freight carrier.
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You request a delivery delay after shipment.
You will be responsible for any applicable:
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Storage fees
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Redelivery charges
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Return freight charges
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Additional freight charges incurred by the carrier
If a shipment is returned to the factory due to an unsuccessful delivery attempt, the customer will be responsible for all costs associated with returning and reshipping the order.
Delivery Access
Customers are responsible for ensuring that the delivery location is accessible to a full-size freight truck.
Please notify Malibu Home before shipment if your location has:
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Narrow roads
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Gravel or dirt roads
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Low-hanging trees
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Weight restrictions
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Limited turning radius
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Gated communities
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Any other access limitations
If special equipment, a smaller truck, alternate delivery location, or additional services are required, additional freight charges may apply.
If delivery cannot be completed because access restrictions were not disclosed before shipment, the customer will be responsible for any storage, return freight, reshipment, or additional delivery charges.
Freight Forwarders
If a shipment is delivered to a freight forwarder or third-party shipping service designated by the customer, Malibu Home's responsibility ends once the shipment has been successfully delivered and signed for by the freight forwarder.
Malibu Home is not responsible for any damage, loss, delays, or claims occurring after delivery to the freight forwarder.
Inspection Upon Delivery
Please inspect your shipment carefully before signing the delivery receipt and before the driver leaves.
If you observe obvious shipping damage:
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Refuse the delivery.
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Note the damage on the delivery receipt.
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Take photographs of the damage and packaging.
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Contact Malibu Home immediately.
Every made to order bathtub is photographed and inspected before leaving the factory. Accepting a visibly damaged shipment may limit our ability to pursue a freight claim with the carrier.
Concealed Shipping Damage
Occasionally, shipping damage may not be immediately visible.
After unpacking your bathtub:
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Retain all original packaging for at least 48 hours.
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Inspect the bathtub carefully.
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Report any concealed shipping damage within 48 hours of delivery.
Damage reported after 48 hours may not be eligible for a freight claim or replacement.
Tracking Your Order
Once your shipment leaves the factory, Malibu Home will provide:
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Freight carrier name
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Tracking or PRO number (when available)
Please note that tracking updates are controlled by the freight carrier and may not update immediately after pickup.
Delivery Refusal
Customers may not refuse delivery due to reasons unrelated to shipping damage.
Refusing delivery for reasons such as:
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Buyer's remorse
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Change of mind
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Ordering the wrong product
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Project delays
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Scheduling conflicts
will be treated as a return and all applicable return freight charges, storage fees, and restocking fees will apply in accordance with Malibu Home's Return and Refund Policies.
Shipping Delays
While Malibu Home works diligently to meet all estimated lead times, we are not responsible for delays caused by:
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Weather
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Freight carrier scheduling
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Traffic
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Labor shortages
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Material shortages
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Natural disasters
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Acts of God
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Circumstances beyond our reasonable control
Estimated delivery dates are provided for planning purposes and are not guaranteed.
Questions
If you have questions regarding shipping or delivery, please contact us at: