Refund Reversal - Billy Lee Re-Delivery for MHIS404S01

All Malibu Home bathtubs ship via LTL freight truck with hydraulic liftgate service, carefully boxed and secured to a heavy-duty wooden pallet.

• Curbside Drop-off Only: Delivery is strictly curbside or to the end of the driveway. Due to carrier liability and freight regulations, drivers cannot move tubs into homes, garages, condos, or over thresholds. Plan to have at least two able-bodied adults present to move the bathtub indoors.
• Delivery Appointment Required: The freight carrier calls 24-48 hours in advance (Monday–Friday) to schedule a delivery window. You or your contractor must be on-site to inspect and sign for the freight. No deliveries on weekends.
• Delivery Inspection: Inspect the carton/box and tub for visible shipping damage before the driver leaves. If severe damage is visible, refuse delivery, photograph the pallet/box/tub, and contact Malibu Home within 24 hours.

OFFICIAL SHIPPING POLICY LINK: https://malibuhomeinc.com/policies/shipping-policy

Every Malibu Home bathtub is made to order in the United States. Total turnaround time includes factory production plus freight transit:

• Manufacturing Lead Time:
• Standard Acrylic, Drop-In, Skirted, and Alcove Tubs: 3 to 4 weeks.
• Tubs with Jets (System Tubs - Whirlpool, Air Jet): 4 to 5 weeks.
• Freestanding Tubs: 5 to 6 weeks.
• Freight Transit Time: Approximately 3 to 5 business days once dispatched via LTL freight. Shipments originate from the middle of the USA and take 3–4 business days for East Coast delivery and 3–5 business days for West Coast delivery.
• Tracking: A carrier PRO tracking number is emailed as soon as the tub and pallet leaves the production facility.

Standard Malibu Home bathtubs can be returned within 30 days of delivery, subject to the following manufacturer conditions:

• Return Authorizations & Fees: An official Return Merchandise Authorization (RMA) number must be requested via email to initiate a return shipping pickup. Returned items are subject to a 30% - 50% restocking fee.
• Return Freight Costs: Customers are responsible for 100% of return freight charges, which typically range between $300 and $600 depending on shipping distance and carrier. The bathtub must be repacked in its original heavy-duty carton and affixed to a pallet.
• Non-Returnable Custom Orders: Bathtubs built with custom factory additions—including factory-installed tile flanges, linear overflow conversions, and whirlpool motor/pump repositioning—are non-returnable and non-refundable.
• Damaged Shipments: Freight damage reported within 48 hours of delivery with photographic proof is covered by transit claims and replacement rather than standard return terms.

OFFICIAL RETURN - REFUND POLICY LINK: https://malibuhomeinc.com/policies/refund-policy

Should you wish to cancel an order you have 24 hours no questions asked. We will refund directly to your card minus a 3% transaction fee (credit card fee) that Shopify does not refund to Malibu Home.

Made-to-Order Products: Malibu Home manufactures its bathtubs after an order is placed. Every bathtub is manufactured specifically for the customer's order based on the model, size, configuration, finish, and options selected at the time of purchase. Malibu Home does not maintain finished bathtub inventory for resale.

Once production has begun on a made-to-order product, the order is no longer eligible for cancellation or refund.

OFFICIAL CANCELATION POLICY LINK: https://malibuhomeinc.com/pages/cancellation-policy